tb99's commitment to responsible gaming
tb99 believes gaming should be a source of entertainment — not stress or problems. Our safety tools and support system will help you play in a healthy and controlled way.
When gaming becomes a problem
Online gaming and sports betting are fun and exciting — but when they go out of control, problems can arise. At tb99, we want you to stay aware at all times and monitor your gaming habits.
Responsible gaming is not just about tracking money lost — it is an overall commitment to maintaining mental well-being, family relationships, and financial stability.
Recognize the warning signs
If any of the following apply to you, it is time to seek help:
- You are spending more money than your budget allows
- You keep playing to chase losses
- You are hiding your gaming from family or friends
- You are cutting other essential expenses to keep gaming
- You feel restless or anxious when trying to stop gaming
- You find yourself thinking about gaming frequently
tb99's safety tools
We give you a set of effective tools to keep your gaming experience safe and controlled.
Deposit Limit
Set a maximum weekly or monthly deposit limit for yourself. Once a limit is set it takes effect immediately, and increasing it requires a specific waiting period.
Time-Out
Need a break for a few days? Use the time-out feature to temporarily close your account for anywhere from 24 hours up to 90 days, then come back refreshed.
Self-Exclusion
If you feel you need a long-term break from gaming, request self-exclusion. During this period you will not be able to log in and no promotional messages will be sent to you.
Betting & Spending History
View your complete transaction history from your account at any time. Use this information to understand your gaming patterns and make informed decisions.
24/7 Support
Contact us at any time through tb99's live chat support or email. Our team is ready to help in Bengali with any questions about responsible gaming.
Age Verification & Identity Protection
tb99 strictly enforces 21+ age verification. Your personal and financial information is fully protected through SSL encryption technology.
Steps to use the safety tools
Follow the simple steps below to activate your preferred safety settings on your tb99 account. If you run into any trouble, contact the support team directly.
Log in to your account
Enter your username and password to access your tb99 account, then go to your profile or account settings.
Go to the "Responsible Gaming" section
Find the "Responsible Gaming" section in the account menu — all protection options are available there in one place.
Select your preferred limit or tool
Deposit limit, loss limit, time-out, or self-exclusion — choose one or more options based on your needs and set the values.
Confirm the changes
Changes take effect immediately for your safety. A specific waiting period must pass before a limit can be relaxed.
Contact support if you need help
If you have trouble with any step, or want to activate self-exclusion, contact us directly via live chat or write to [email protected].
Core principles of safe gaming
tb99 believes it is possible to build healthy gaming habits. Following the principles below will keep gaming a source of entertainment — not stress.
| Principle | Why it matters | How it works at tb99 |
|---|---|---|
| Setting a budget | Only allocate what you can afford to lose — do not go beyond that. | Set a weekly or monthly maximum limit using the deposit limit feature. |
| Managing time | Spending too much time gaming affects family, work, and health. | Use the time-out feature to take regular breaks. |
| Accepting losses | Trying to chase losses can lead to even greater losses. | Set a loss limit and take a break when you reach it. |
| Age verification | Protecting minors from gaming is our responsibility. | Age is confirmed at registration; players under 21 cannot open an account. |
| Addiction prevention | Act quickly when signs of problematic gaming appear. | Get immediate help through self-exclusion and 24/7 support. |
Contact us if you need help
You do not have to face a gaming problem alone. tb99's support team is always by your side — ready to help with complete confidentiality.
Live Chat Support
Get help in Bengali seven days a week, 24 hours a day. Talk to us about any account issue or responsible gaming concern.
Email Support
Write to us with details of your problem. Our team responds in both Bengali and English.
Protect yourself
If you are facing a gaming problem, take the following steps:
- Activate self-exclusion immediately
- Let a family member or trusted friend know
- Contact tb99 support
- Speak with a professional counselor if needed
- Do not try to recover any money lost on bets
- See gaming as entertainment, not as a way to earn income
Remember: playing responsibly is the key to the best gaming experience.
Protection of Minors
Advice for parents
Only players aged 21 or above can create an account on tb99 or any other online gaming site. Before handing a device to a child or teenager, make sure they cannot access this site.
Use parental control software on your devices and keep your login details out of reach of younger family members.
Our age verification commitment
Every user's age is verified to be 21 or above at the time of registration. tb99 ensures through strict policy that no minor can use this platform.
If you suspect an account belongs to a minor, notify us immediately at [email protected] — we will act quickly.
Start gaming safely
Play responsibly at tb99 — enjoy the entertainment, respect your limits, and know that we are with you whenever you need us.
Frequently Asked Questions
Find answers here to the most frequently asked questions about responsible gaming.
- Activate self-exclusion on your account immediately
- Inform our support team via live chat
- Write to [email protected] with details
- Speak with a professional mental health service or counselor