tb99's Privacy Policy
Protecting your personal information is our top priority — here we transparently explain how tb99 collects, uses, and stores your data.
Introduction
Welcome to the tb99 platform. This Privacy Policy ("Policy") describes tb99's practices regarding your personal information — that is, the information of users ("you") of this website ("Platform"). By using this Platform, you are considered to have accepted the terms of this Policy.
We believe that a trustworthy relationship can be built on a foundation of transparency and respect. It is therefore our responsibility to keep you fully informed about how we collect and process information. By reading this Policy, you will learn what information is collected, why it is collected, how it is used, and what rights you have.
tb99 is an online casino and sports betting platform operated for users in Bangladesh. The platform uses SSL encryption technology to ensure the highest level of protection for your sensitive information.
What Information We Collect
To create accounts and operate the platform, tb99 collects the following types of information:
a) Information You Provide Directly
When you register, use a service, or contact us, you directly provide the following information:
- Full name and username
- Email address and mobile number
- Date of birth (for age verification)
- National ID or passport details (where identity verification is required)
- Payment information — such as bKash, Nagad, Rocket, or Upay account numbers
- Address and location-related information (where required)
b) Automatically Collected Information
When you visit or use the platform, certain information is collected automatically:
- IP address and device type
- Browser type and operating system
- Your activity and navigation logs on the platform
- Cookies and session tokens
- Login time and approximate location-related information
c) Information Received from Third Parties
In some cases, for identity verification or fraud prevention, we may receive a limited amount of information from third-party verification services or payment processors. Such information is used solely for security purposes.
How Information Is Used
tb99 uses the information it collects for the following purposes:
Information is used to create, verify, and manage your account. This includes age verification (21+) and identity confirmation.
Payment information is used to accurately process deposits and withdrawals via bKash, Nagad, Rocket, and Upay.
Information is analysed to detect suspicious activity, keep accounts secure, and take anti-money laundering measures.
It helps our 24/7 live chat and email support team resolve your requests quickly and accurately.
Analytical data is used to improve platform performance, user experience, and game content.
Transaction confirmations, security alerts, and important service-related updates are sent to you.
Cookie Policy
The tb99 platform uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve your browsing experience.
The types of cookies we use:
- Essential cookies: Necessary for maintaining login sessions and security. Without these, the platform cannot function properly.
- Functional cookies: Used to remember your preferences such as language selection and account settings.
- Analytics cookies: Collect anonymous statistics to understand which parts of the platform are used most.
You can reject or delete non-essential cookies by changing your browser settings. However, please note that disabling certain cookies may limit some functionality of the platform.
Information Sharing with Third Parties
tb99 never sells or rents your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
- Payment processors: Necessary information is shared with payment service providers such as bKash, Nagad, Rocket, and Upay to complete transactions.
- Service providers: With contracted partners for technology infrastructure, security testing, and analytics services. They process data only in accordance with our instructions.
- Legal obligations: Where required to comply with court orders, regulatory authority requests, or applicable law.
- Fraud prevention: Where assisting relevant authorities in preventing organised fraud or illegal activity.
Before sharing information with any third party, we assess their privacy standards and ensure contractual protections are in place.
Data Protection Measures
tb99 takes industry-standard technical and administrative measures to protect your information. Our key security measures are:
- SSL/TLS encryption: All data transfers between the platform and your device are completed via encrypted connections.
- Encrypted storage: Sensitive information — particularly passwords and payment details — is stored using strong encryption technology.
- Access controls: Only authorised staff can access the information necessary to perform specific tasks.
- Regular security testing: Regular system audits and penetration testing are conducted to identify potential vulnerabilities.
- Two-factor authentication (2FA): Two-factor authentication is available as an additional security layer for account access.
Please note, however, that no method on the internet is 100% secure. We strive for the highest level of protection, but cannot guarantee complete security. If you notice any suspicious activity, contact us immediately.
Data Retention Period
tb99 retains your information only for as long as is necessary to provide services and meet legal obligations.
- Information for active accounts is retained for as long as the account remains active.
- After an account is closed or deactivated, certain information may be retained for a specified period for anti-money laundering and legal purposes.
- Transaction records are retained for the legally required period in compliance with financial regulations.
- Once retention is no longer required, information is securely deleted or anonymised.
Your Rights
As a registered user of tb99, you have the following rights:
- Right to access: You may request to know what information we hold about you.
- Right to rectification: You may request that incorrect or outdated information be corrected or updated.
- Right to erasure: In certain circumstances you may request that your information be deleted, though this may not always be possible where legal obligations apply.
- Right to object to processing: In some cases you may object to the processing of your information.
- Withdraw marketing consent: You may withdraw your consent to receive promotional emails or messages at any time.
To exercise these rights, please contact our customer support team. We will make every effort to respond within a reasonable time after receiving a verifiable request.
Protection of Minors
The tb99 platform is intended only for those aged 21 and above. We do not knowingly collect personal information from any minor. Age verification is a mandatory step at registration.
If we have reason to believe that a person registered while under the age of 21, that account and the associated information will be deactivated and deleted immediately.
A note for parents: if you believe your child has provided information on this platform in any way, please contact us immediately at [email protected].
Changes to the Policy
tb99 reserves the right to modify or update this Privacy Policy at any time. For significant changes, we will provide a clear notice on the platform and/or notify you by registered email.
Continuing to use the platform after changes have been made will be considered acceptance of the updated Policy's terms. We therefore recommend visiting this page regularly.
The "Last updated" date at the top of this Policy will always indicate the date of the most recent change.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our 24/7 support team:
To speak with us directly, use the live chat feature on the platform. Our team provides support in both Bengali and English.
We treat your contact with the utmost importance and make every effort to respond as quickly as possible.