❓ Help Center
tb99 FAQ — All Answers in One Place
From bonus terms to deposits, withdrawals, support, and account security — find simple and detailed answers to any question you may have about tb99, all in one place.
24/7 Support Available
After joining tb99, many players have questions — how do I get the welcome bonus, what is the process for depositing with bKash, how long does a withdrawal take, or how do I keep my account secure. On this page we have organized answers to all those important questions into five sections. Click on any question below to expand the full answer. If anything is still unclear, our 24/7 support team is always here to help.
Frequently Asked Questions
🎁 Bonus
Bonus Terms
tb99's welcome bonus comes with a 15x wagering requirement, and it is calculated only on the bonus amount — not on the deposited amount. For example, if you receive a ৳1,000 bonus, you will need to place a total of ৳15,000 in bets to withdraw the bonus winnings (1,000 × 15 = 15,000). This rule is designed to keep things transparent and easy to understand.
Yes, you can choose not to accept the bonus. To cancel a bonus, let our support team know via live chat. Once a bonus is cancelled, it cannot be added back. Keep in mind that deposited funds without any bonus can be withdrawn freely without any wagering conditions, as long as there is no active bonus on the account.
tb99's slots, fishing games, and most casino games are included in wagering calculations. However, certain games may contribute partially or not at all — this depends on the game type and provider. For specific details, ask via live chat; our support team can give you the exact list.
After opening an account, the welcome bonus is automatically added to your account on your first deposit. A minimum deposit of ৳500 gives you a 100% bonus on your deposit, up to a maximum of ৳10,000. For example — a ৳1,000 deposit gives you a total balance of ৳2,000. No separate coupon code or request is needed.
No, the welcome bonus is available only once per account — it applies to the first deposit only. If the same person tries to claim the bonus by opening multiple accounts, those accounts may be suspended. Use a single account honestly and enjoy future promotions.
💳 Deposit
Deposit Funds
tb99 currently supports four mobile financial services (MFS): bKash, Nagad, Rocket and Upay. The minimum deposit amount is the same for all methods — ৳500. Every method is fast and secure, and your balance is credited immediately after a successful payment.
Go to the cashier page, click the "Deposit" option, then select Nagad as your payment method. Enter the amount and send money to the Nagad number shown on the site. Keep the reference or transaction ID when making the payment. If there is any issue, contact support with this information. The minimum amount to send is ৳500.
Normally the balance is credited within a few minutes of a successful payment. If the balance still has not appeared after some time, confirm the transaction in your MFS app. Then contact support via live chat and provide the transaction ID, amount, and time of payment — we will verify it quickly and resolve the issue.
The minimum deposit at tb99 is ৳500 for all payment methods. Whether you use bKash, Nagad, Rocket, or Upay, the same limit applies. If you send less than ৳500, the transaction will not be accepted and the balance will not be credited.
🎧 Support
Support Questions
tb99 has two support channels: live chat and email. You can open live chat from any page on the site and speak directly with us. To contact by email, write to: [email protected] — the team is ready to respond.
Absolutely. tb99's support team is able to assist in both Bengali and English. Our support team is built with Bangladeshi players in mind, so they will easily understand questions in Bengali and reply in Bengali as well.
For a faster resolution, have the following ready when you reach out: your account username or registered email, a description of the issue, and if it is payment-related, the transaction ID and amount. Sharing a screenshot, if you have one, will help get you assistance even faster. The more information you provide, the easier it is to resolve the issue.
Yes, tb99 support is available 24 hours a day, 7 days a week, every day — no difference for holidays or time of day. Send a message on live chat or email [email protected] at any time. This always-active support system is one of the key advantages of tb99.
💰 Withdrawal
Withdraw Funds
Yes, for security reasons tb99 only processes withdrawals to a mobile wallet registered under the same name used to register the account. Withdrawals to a bKash, Nagad, Rocket, or Upay number registered under someone else's name are not possible. This rule is in place to protect your funds.
To withdraw winnings from a bonus, you must first complete the wagering requirement. Once wagering is complete, the winnings will move to your main balance and can then be withdrawn in the normal way. The minimum withdrawal amount is ৳1,000. If wagering is not yet complete, the bonus balance cannot be withdrawn.
At tb99, withdrawals are generally processed within 5 to 30 minutes. There may be some variation depending on account verification and the state of the payment network. To ensure fast payouts, keep your account information complete and accurate.
Yes, it is normal for a withdrawal request to show a "Pending" status for a short time while the system runs its verification process. However, if it remains pending for more than 30 minutes, contact support via live chat and provide the withdrawal ID or amount. We will update you on the status quickly and resolve it if needed.
🔒 Security
Stay Safe
tb99 uses SSL encryption to secure all data transfers. This means no third party can read your password, payment details, or account data. Data is also stored securely at the server level. Protecting your privacy is our priority.
Fraudulent sites often use similar names or logos. Always make sure your browser's address bar shows tb99.lat and that the URL begins with https://. Do not click on suspicious links. The safest way to access the site is by typing the address directly into your browser or using a bookmark.
A strong password should have at least 8-12 characters — a mix of uppercase and lowercase letters, numbers, and special characters (such as @, #, !). Do not use easy passwords like your date of birth or "123456". Do not use your tb99 password on any other site — keep a separate password for each site.
Change your password immediately. Then notify our support team via live chat or at [email protected] — we will review the account, temporarily lock it if necessary, and help you through the recovery steps. The sooner you let us know, the sooner we can take protective action.
Never. Do not share your OTP (One-Time Password) or your bKash, Nagad, Rocket, or Upay PIN with anyone — even if they claim to be a tb99 representative. tb99's support team will never ask for an OTP or PIN. If someone asks for this information, know that it is a fraud attempt and end the chat immediately.
Still have questions?
Our support team is with you around the clock. Reach out through any of the channels below — assistance is available in Bengali.
Live Chat
Chat directly from any page on the site. Available 24/7 — in Bengali and English.
Email Support
[email protected] — email us for detailed issues.